Shipping policy
SHIPPING POLICY
Last Updated: June 2026
At Longevia, we are committed to delivering your order in a timely and secure manner. This Shipping Policy outlines our processing times, delivery estimates, shipping methods, rates, and other relevant information to ensure full transparency regarding your order.
ORDER PROCESSING
Orders are typically processed and dispatched within 1 to 3 business days from our fulfillment center. Processing times may be slightly extended during high-demand periods such as holidays, product launches, or promotional events.
Once your order has been shipped, you will receive a tracking number via email within 24 to 48 hours of dispatch.
Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Standard Time (PST). Orders placed after business hours, on weekends, or on holidays will be processed the next business day.
SHIPPING TIME ESTIMATES
Estimated delivery times begin after your order has been dispatched:
United States: 5 to 10 business days
Canada: 7 to 15 business days
United Kingdom: 7 to 15 business days
Australia and New Zealand: 7 to 20 business days
Other International Destinations: 10 to 30 business days
Please note that these are estimated delivery timeframes and are not guaranteed. Delivery times may vary due to carrier delays, customs processing, weather conditions, or other circumstances outside of our control.
SHIPPING METHODS AND CARRIERS
We utilize a variety of trusted shipping carriers, including USPS, UPS, FedEx, DHL, and local postal services where applicable.
All orders include tracking information from dispatch through delivery.
Currently, we offer standard shipping only.
SHIPPING RATES
Shipping rates are calculated and displayed during checkout prior to payment.
We may offer free shipping promotions from time to time. Any applicable free shipping offers will be clearly displayed on our website.
PRE-ORDER ITEMS
Products listed as pre-order may require additional processing and delivery time.
Pre-order items may take up to 6 weeks to arrive. This timeframe includes production, processing, and shipping.
If an order contains both in-stock and pre-order items, shipments may be sent separately to avoid unnecessary delays.
ORDER TRACKING
Once your order has shipped, you will receive an email containing your tracking information.
Customers may monitor their shipment status using the tracking number provided.
If you do not receive tracking information within the expected timeframe, please contact us at longeviashop@gmail.com.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your local government.
These fees are the responsibility of the customer and are not included in the purchase price or shipping costs charged by Longevia.
We recommend contacting your local customs office for additional information regarding potential fees before placing your order.
SHIPPING RESTRICTIONS
We currently do not ship to:
• APO/FPO military addresses
• Certain countries restricted by shipping carriers
• Locations where shipping services are unavailable
If your location cannot be selected during checkout, please contact us for assistance.
LOST, DAMAGED, OR DELAYED SHIPMENTS
If your order arrives damaged, is lost in transit, or experiences a significant shipping delay, please contact our support team as soon as possible.
We will work directly with the carrier to investigate the issue and determine an appropriate resolution.
CONTACT INFORMATION
Business Name:
Longevia
Business Address:
3400 Cottage Way, Ste G2 #17509
Sacramento, CA 95825
United States
Phone Number:
+1 (307) 439-6541
Email Address:
longeviashop@gmail.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM PST
We appreciate your business and are committed to providing a reliable, transparent, and customer-focused shipping experience.